Before you order.
Minimums, cutoffs, payment, ID, condos — everything customers actually ask, in one place.
Ordering
Do I need an account to order?
No — guest checkout works fine. An account just saves your address and makes reordering faster.
What’s the minimum order?
$50 in Mississauga, Brampton and Etobicoke; $75 in Oakville, Milton and Georgetown. Checkout enforces it automatically.
What’s the same-day cutoff?
7:30 PM everywhere. Orders after cutoff go out first thing the next day from 10 AM. See delivery areas for typical windows by city.
Can I change my order after placing it?
Yes, if it hasn’t dispatched — reply to your confirmation text and we’ll adjust it. Once a driver has it, changes wait for the next order.
What if something I ordered is out of stock?
We text you before dispatch with the closest match at the same price or better. You approve the swap or take a refund on that item — nothing is substituted silently.
Payment
How does e-transfer work?
Choose Interac e-Transfer at checkout, then send the transfer to the address in your confirmation email with your order number in the message field. Auto-deposit is on, so there’s no security question. Orders dispatch as soon as the transfer lands. Full walkthrough on the how-to-order page.
Can I pay cash?
Yes — “Cash at the door” at checkout. Have the total ready when the driver arrives; exact change keeps the handoff quick.
Do drivers carry change?
A little, not a lot. If you’ll need change for large bills, mention it in the order notes so the driver comes prepared.
My transfer failed or bounced — now what?
Text us. Usually it’s a typo’d address or a daily limit; we hold your order for 30 minutes while you resend.
Delivery & timing
How fast is delivery, really?
One to two hours for most Mississauga, Brampton and Etobicoke addresses; two to three for Oakville, Milton and Georgetown. Friday and Saturday evenings run longer. You get SMS updates the whole way.
Will I get tracking updates?
Two texts: when your order goes out on a route, and when the driver is a few minutes away.
Do you deliver to condos, apartments and hotels?
Yes — add the buzzer, unit or room number at checkout. The driver texts from the lobby and you come down with ID. We don’t leave packages unattended.
What if I miss the driver?
They’ll wait a few minutes and try your phone twice. After that the order returns to base and we text to reschedule — a redelivery fee may apply for repeat misses.
How discreet is it?
Plain, unbranded packaging, regular unmarked vehicles, and drivers who don’t announce anything at the door.
Products
What do AAA and AAAA mean?
Our grading tiers for flower — AAAA is the top shelf. The grade sits on the gold plate on every product card, and the details table on each product page lists lineage, trim and cure.
Are the photos really the actual product?
Yes. Every product is photographed in-house from the batch we’re currently selling, and the shot date is stamped on the card (“Batch photo · Jul 22”). When a new batch lands, it gets a new photo.
How do the weight options work?
Flower is sold in 1oz and 2oz options where available — the weight pills on each product show the price and the live per-gram math, so you can compare at a glance.
Do edibles list their strength?
Every edible lists total milligrams in the product name and the per-piece math in the description.
First order
What ID do you accept at the door?
Any government-issued photo ID showing you’re 19+ — driver’s licence, passport, or Ontario photo card. Checked on every delivery, not just the first.
How do I use LAUNCH15?
Add it in the cart or at checkout on your first order for 15% off. One use per customer, new customers only.
Is there a referral program?
Yes — details are being finalized for the relaunch. Watch the blog and your post-delivery texts.
The menu’s live. The drivers are out.
First online order? Use code LAUNCH15 for 15% off.